We apologize that you have not received your package. It is possible that the delivery driver has delivered the package to a safe location or to a neighbor.
Please check the outside of your property, it is possible that the parcel has been left in a secure location. It is also worth checking the delivery details on the tracking system, as any delivery images captured by the driver may help you determine where the parcel has been left.
We also ask that you check with your neighbors, as the driver may have left the package with them.
If you still need assistance after performing the above checks, please contact our Customer Service Department as we will be happy to assist you.